We want you to be completely satisfied with your purchase at Willow Abode. If you’re not happy with your order, we offer a straightforward return and refund policy:
1. Eligibility for Returns
You may return any unused or defective products within 7 days of receiving your order. The product must be in its original condition, with all tags and packaging intact.
2. How to Return
To initiate a return, please contact us at [email protected] within 7 days of receiving the product. Provide your order details, including the reason for the return. Our customer support team will guide you through the return process.
3. Refund Process
Once we receive the returned item and verify its condition, we will process a refund. The refund will be issued in cash, paid back to you at the time of delivery (COD). We do not provide refunds in any other format.
4. Non-Returnable Items
Please note that personalized or opened items are not eligible for returns or refunds.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund based on the condition of the item.
6. Shipping Fees for Returns
If the return is due to a defective or damaged product, we will cover the return shipping fees. For all other returns, you will be responsible for the cost of shipping the item back to us.
For any questions or concerns, please contact us at [email protected].